Frequently asked
If the answer is not here, write to [email protected]. Items marked pending are still being confirmed before launch.
Sizing
What sizes will you offer?
Sizing will be confirmed before launch, with a full fit guide published at the same time.
Which size should I pick?
A fit guide will be published before launch to help you choose with confidence.
Ordering
When does Collection 001 go on sale?
The launch date goes to the waitlist first. Join the list and you will hear before it is public.
How much is it?
The price is announced at launch. Waitlist members see it first.
Shipping
Where do you ship?
The United States at launch. International shipping is planned but not enabled on day one.
How long does delivery take?
Carrier and delivery windows are being finalised before launch.
Is shipping ever free?
Free shipping options are being finalised and will be announced at launch.
Returns
Can I return or exchange?
Yes. The full policy, including the window and who covers return postage, is being finalised and will be on the Shipping and Returns page at launch.
Product care
How do I look after it?
Care instructions follow once materials are confirmed. They will ship on the Story Card at launch.
Payments
What can I pay with?
At launch: major debit and credit cards, processed securely, with sales tax calculated at checkout.
Is my payment secure?
Payments are handled by a PCI-compliant processor. We never see or store your card details.
Limited releases
Will Collection 001 come back?
Collections are made in limited production runs. If a size sells out we may restock within the same run. Whether a collection returns after that is a decision we keep open.
How do I hear about restocks?
Join the email and SMS list and we will tell you first.
We answer email like it matters
Three inboxes, each read by a person. Sizing and product go to support, existing orders to orders, everything else to hello.